In January of 2023, the Cellular Telecommunications and Internet Association (CTIA) implemented a new vetting
process regarding Application-to-Person texting through 10-digit long codes (A2P 10DLC). This initiative aims to
root out companies using texting for inappropriate or malicious means and to further protect the privacy of texted
individuals. All businesses seeking to text customers through software programs like Rent Manager must
complete this vetting process.
We will submit your application for A2P 10 DLC texting on your behalf. However, this document provides
recommendations on things you can do to improve your likelihood of passing this vetting process in a timely
manner. Furthermore, this document also provides recommendations on how to comply with these new telecom
guidelines. Failure to follow the carefully defined rules of A2P texting may result in audits and possibly being fined
and/or banned from the service altogether.
Texting rules and compliance are governed by the TCPA (FCC) and the CTIA (Mobile Carrier Industry Group). All
vetting is performed via third-party entities not affiliated with Rent Manager.
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